FAQS
Everything You
Need to Know
What area's do you cover?
New Jersey, New York, New York City, and surrounding areas.
How do I pay my invoice?
By credit card, but first we send an estimate. If all is correct, you will click accept on the top of estimate. Once accepted, we send an invoice. All invoices are paid in full in advance to secure the event date and confirm the chair massage therapists. We accept Visa, MC, American Express and Discover. We do not accept checks.
What’s your cancellation / refund policy?
If you need to change the date, time or any details about the event, you must give at least 72 hours notice.
What is a chair massage?
A chair massage is a 10, 15, or 20 minute massage that focuses on the high tension areas of the neck, back, shoulders, arms and hands. The massage is performed on an ergonomically designed portable massage chair. You sit on the massage chair facing forward, with your head in a face rest. You don’t remove any clothing. Chair massage produces therapeutic results quickly by concentrating on the areas of greatest tension.
How far in advance should we schedule our event?
We appreciate a minimum of 2 to 3 weeks advance notice.
How much space is needed?
Not much – only a small 5′ x 6′ area is needed for the therapist to set up the massage chair and have enough room to move around comfortably.
Do I remove my clothing?
Do they use oils during the massage?
No oils are used in chair massage. Sometimes a light and absorbent lotion is applied during hand massage. Please let your therapist know if you prefer no lotion, or have any medical conditions or allergies.
What ABOUT cleanliness?
Before each massage session massage therapists wash their hands and clean and disinfect the massage chair and face-rest and apply a fresh face-rest cover.
What if I want more or less pressure?
Just ask! Our massage therapists are trained to adapt to a wide variety of body types and sensitivities to pressure.
Can I have the therapist work on just one area?
At the beginning of the massage the therapist will ask if you have any specific concerns. If you’d like the massage therapist to focus on one specific area, just ask.
Will I be tired afterwards?
Not at all! It’s easy to mistake a sense of relaxation for fatigue. In fact, research has shown chair massage recipients to be more alert and focused afterwards.
Are gratuities or tips expected?
Gratuities are not expected or necessary, but of course they are an excellent way to let the massage therapists know they’ve done an outstanding job. If you choose to tip, the average amount is 10-20%.
I’m pregnant. Can I still get a chair massage?
Absolutely. Massage can be very beneficial for women during pregnancy. However, be sure to let the massage therapist know you are pregnant in so they can assure your safety and comfort. Please note, massage is contraindicated in the first trimester of pregnancy.
Are there contraindications for chair massage?
Yes. Medical contraindications include but are not limited to: uncontrolled hypertension, uncontrolled diabetes, fractures, herniated discs, pregnancy, malignancy, numbness or tingling in any part of the body, especially the hands and feet. Please inform your massage therapist of any acute or ongoing health conditions before the chair massage.
How many massage therapists will I need for my event?
The ideal number of therapists needed for your event will be determined by various factors including the number of participants who are sincerely interested in getting a chair massage. Also, expected traffic, available space and your budget. Contact us and we’ll help determine the best strategy.
Who are your massage therapists?
Got Chair Massage works with only the best independent chair massage therapists across the entire tri state area, who are licensed, professional, talented, trained and experienced in chair massage.
How long should the massage sessions be?
For all events, we recommend 10 or 15 minute chair massage sessions.
How much space is needed?
Very little space is required – usually a 5×6 foot area is sufficient for the massage therapist to set up the chair and equipment and have enough room to move around the chair easily.